Record, Analyze and Fine tune Customer Experience
THE SOLUTION
A Voice of the Customer and Employee solution that helps
to bridge operational gaps as viewed by the customer.
Design Forms
We start by understanding the key customer experience metrics
that are important for your business and help translating them
into meaningful forms.
Record Customer Experiences
ServeSmart application is designed to work on SmartPhones such as iPhone,
Tablets such as iPad and Desktops.This makes it easier for you
to collect the customer experiences at customer's doorstep or shop floor
or while your customer is in front of a computer.
Deliver Operational Insights
We measure customer experiences using industry standard
CSAT, NPS, CES scores. In addition, we perform qualitative
analysis using text mining and predictive analytics techniques.
GET IN TOUCH
For more information on the Engagement model/Pricing drop us a line at contact (at) pebblepath (dot) in
BENEFITS
No More Paper Forms
ServeSmart eliminates the need for paper based forms
and the overhead of maintaining them.
Know Problems As Soon As They Surface
The form data gets posted to our servers and they
will be available for review immediately.
Centralized Customer Experience Repository
If your organization is capturing customer experience information across multiple systems, you can push them easily to ServeSmart using a REST API call.
Adhoc Analysis
Easily drilldown on any suspicious pattern to gather
more evidence.
Costs much less than a dedicated team
We offer a pay-as-you-go model based on the volume of the data.
Latest from CX industry
We actively participate in CX community discussions and quite often we share the latest trends / best practices with our clients.